30 Day No Quibble Free Returns
If for any reason, you're not 100% happy with the products you have purchased from loveolay please tell us and we will do our best to put things right. If you have a niggle that it's not quite what you were expecting, please retain the original packaging until you are completely satisfied. If, in the end, you would still like to return an item within the first 30 days, we'll always accept it back.
1.No restocking fees.
2.No return charges from UK addresses.
How do I return something to you?
Upon receipt of the returned item, we will refund the item that was paid or resent. If you receive a damaged or defective product, please contact it within 30 days of shipment. Please be prepared to provide the order number and product number in the original confirmation email, along with your email address and phone number. loveolay.com will make every effort to assist you in returning and paying for all return shipping costs. If you do not contact loveolay, you will be responsible for return shipping costs. Please note that our processing time is 24-72 hours. All returned products must be in their original packaging, unopened and resold. We only accept returns for products purchased through us.
When will I receive my refund or replacement items?
We will organise a refund or replacement as requested by you as soon as we receive the items. Refunds will be made within 48hrs of receipt of the items to the original payment method (eg the card you paid with or via PayPal). Please allow 3-5 working days for the payment to show on your account.
Please email firstname.lastname@example.org if you are unsure about anything to do with returning an item and we will be delighted to help.