As with all shopping websites, we collect personal information from you when you shop online at loveolay.com. We use this information to make your shopping experience hassle-free and enjoyable. We need the information to process your order, inform you of any delays or problems and to let you know about special offers and promotions.
The information we collect is:
Your name – so we know what to call you when we write to you or call you.
Email address – so we can email your order confirmations, courier tracking numbers, delivery delays, information that relates to your product etc. You can unsubscribe at any time. Please allow 10 days for you request to be updated across all our systems.
Delivery address – so that we can ship your order to you.
Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order.
Credit card details – we only ask for these when you place an order.
Mobile number – so we can text or call you with details about your order.
We use the latest secure server technology to ensure this information is protected to the highest standards. We will store personal data for a period of 15 years after your last order or interaction with our website. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The encryption technique we use is the highest standard available for e-commerce.
GENERAL DATA PROTECTION REGULATION
loveolay is a registered data processor under the Data Protection Act. We will never pass on your details to third parties. We are also bound by General Data Protection Regulation (GDPR).
There are only three circumstances where we may share some of your data with others:
1.With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies and delivery companies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
2.In the unlikely event that our business assets are ever sold to or purchased by another company. Our data records are part of our business.
3.To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).